CRN 2018 Women of the Channel Details

Jayne Haggard

Training Program Manager, Partner Success, Barracuda MSP

Location: Chelmsford, MA


Number of years in current position: 1.5

Number of years involved with indirect sales: 7

Twitter Handle: @barracudamsp

Fun Facts:

Is a mentor
Has climbed a mountain
Can ride a horse
Has studied abroad
Has always wanted to be a teacher

Biography and Background:
Jayne has been a member of the Barracuda MSP (formerly Intronis MSP Solutions) team since February 2011, when she joined the company as a Technical Support Engineer. Since then, she has taken on a progression of responsibilities within the Technical Support and Partner Success teams, serving as a technical support supervisor, technical onboarding manager, and partner success engineer. In her current role, Jayne serves as the Training Program Manager for Barracuda MSP's Partner Success team, where she works directly with partners to train them on how to leverage Barracuda MSP's security and data protection solutions to effectively grow their businesses. Prior to joining Barracuda MSP, Jayne worked in the art world as a gallery assistant for several art galleries in the Boston, Mass. area. She also served as a Visual Resources Curator for Framingham State University in Massachusetts. Early on in her career, Jayne also worked as a certified flight instructor. In her spare time, she enjoys horseback riding, and together with her daughter, they own Heron's Crest Stables, a facility for boarding and training off the track thoroughbreds.

How have you personally helped advance your company's channel business over the past year?
During the past year, rebranding Intronis MSP Solutions to Barracuda MSP has been a significant initiative for our team. As part of the re-brand, we overhauled our training programs and educational materials to ensure that our partners have access to up-to-date business-building tools and resources that map to Barracuda MSP's product offerings. I am proud to have been part of this transition, and have enjoyed working across the various departments within our organization to ensure that we have the right information available to educate our partners, and also provide them with the tools and resources they need to effectively market and sell Barracuda MSP's growing portfolio of security and data protection solutions to their customers.

What are your goals for your company's channel business over the next year?
My goals for the coming year, includes continuing to work with our pre-sales and on-boarding teams to ensure they are equipped with the resources they need to help guide their clients through the process of deploying Barracuda MSP security and data protection solutions for their customers. In my role as training programs manager, it's also my goal to ensure consistency of messaging across our Partner Success organization by providing our team the tools and information they need to respond quickly and confidently to answer questions they receive from our partners, and their customers.

What honors, awards, or commendations have you won over the past year?
I regularly compete in horseback riding competitions. Last year was the first year returning to the sport after a major accident and I was proud to be able to successfully compete in some smaller events. This fulfilled a goal of mine to get back on a horse following the accident and begin competing again.

Outside of your family, please name a woman you admire and why:
I like to read, and often spend what spare time I have with my nose in a book. Recently I read "I am Malala," and was inspired by her remarkable story. I'm not sure I could ever have been as brave as Malala at that age - standing up for her beliefs, in the face of danger. I deeply admire her for courageously fighting for the education of girls and young women in her country.

What advice would you give your 16-year-old self?
Not to be afraid of new challenges and opportunities. At age 16, as much as I would like to think I was adventurous, I also found it hard to step outside of my comfort zone. When a door opens, you need to be able to step through and embrace what's behind it. An important lesson for me was getting back on a horse after my injury, and learning not to be afraid of what could happen. Fear stops us from doing so much. We need to learn to push through the uncomfortable moments in life, to experience its greatest rewards.

If you could master any new job-related skill, what would it be and why?
The skill that I would like to master most is to gain a better understanding of how to effectively read people. Having been around horses for many years, I feel that I understand them much more than humans. Human nature is complex. We communicate in so many ways, both verbally and non-verbally. Some people are really good at communicating, while others are not, and sometimes it's too easy to misread situations or communications.

What's the best book you read this past year and why did you like it?
Bel Canto by Ann Patchett. At first, I wasn't sure about this novel, but once I started getting into it, I became fascinated by the characters and how they responded to the situation they were placed in. I made a lot of assumptions at the beginning, some which I found to be untrue as I progressed through the story. One of the most compelling things about this novel was realizing that even though the characters found themselves in a very bad situation - being held captive by terrorists - over time this became their "new normal."

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