CRN 2018 Women of the Channel Details

Monica Rosales

LATAM Channel Leader, Tyco Retail Solutions

Location: Boca Raton, FL


Number of years in current position: 1

Number of years involved with indirect sales: 10

Twitter Handle: @mrgerbino

Fun Facts:

Has a mentor
Is a mentor
Loves Instagram
Is an extrovert
Has climbed a mountain
Can ride a horse
Has written a song
Has studied abroad
Has always wanted to be a teacher

Biography and Background:
Formally Tyco Retail Solutions Global Channel Operations and Programs Leader, Monica was recently promoted to the LATAM Channel Leader. In her prior role, she jointly developed and rolled out, and operationalized the TRS GlobalPartnerEdge Channel program. Focused on implementing the right incentives, policies, and initiatives, our Channel Partners are now enabled to capture their fair share of the EAS, Traffic, and Inventory Retail Market with an improved customer and partner satisfaction. Monica has international experience and a broad management background. Proven ability to impact business growth, improve operational leadership, and strategic direction globally through a motivational management style and high caliber teams. Monica has over 33 years in the technology business working for Top Companies like HP, Motorola, Zebra, Compaq, and Epson. As well she has a vast experience in every side of the channel business, with experience working on the channel, in distribution, and on the Manufacture level. Monica studied information technology and Spanish-Portuguese

How have you personally helped advance your company's channel business over the past year?
From the basics to the complexity of rolling out a Channel Program like GlobalPartnerEdge, I started with including our more than 180 channel partners in our company ERP with clean data, and elements to govern the program that did not exist before. Aligning the supporting areas including marketing, learning, product and legal to formulate and manage the program development and its daily operations. Working directly with IT to assure our Channel Partner Portal, was the place where our partners can have a single repository to find all the tools and the necessary materials enabling them to better attend to their customer needs. Also, I focused on standardizing the process for onboarding new partners, access approvals, account creations, legal identifiers, and financial systems to assure an easy business ramp up.

What are your goals for your company's channel business over the next year?
I was recently appointed as the LATAM Channel Leader; This is an amazing achievement for me professionally. This role has given me the opportunity to implement all the initiatives created in my global role, and see first hand the benefits of a program that will bring my region to another level. With five months in, we already have great results regarding recruiting, enabling and preparing our channels through the tools and programs in GlobalPartnerEdge. Creating a positive impact on the business with solid results. I will take my region to forward growing the business with a strong Channel partner community..

What honors, awards, or commendations have you won over the past year?
I have been recognized by the company for my performance in my short year in a half in Tyco. For me, this is a great accomplishment in my career. Also the fact that I was considered for this new position it's an honor that I did not imagine. No doubt, my 33+ years of experience in the technology industry is paying off, and I am so proud of it.

Outside of your family, please name a woman you admire and why:
I am from Colombia, and there is a particular woman that since I was little in my history class, I remember being fascinated by her story. Her name is Manuela Saenz, also called Manuelita Saenz, she was a revolutionary hero from South America, she was born in Quito Ecuador, travel throughout South America and was the lover and supporter of our liberator Simon Bolivar. It was very unusual that a woman in her time was able to be a leader and represent women and fight for their rights. She was recognized as a feminist symbol of the 19th century.

What advice would you give your 16-year-old self?
Don't ever doubt what you are capable of! Don't minimize your potential; you can always achieve what you desire. Experience gives you all the knowledge to be successful in everything you do, work hard and never be afraid. You will become unstoppable.

If you could master any new job-related skill, what would it be and why?
I am fascinated about other cultures and countries; I would like to study international business and be able to get insights into the global economic, and business climates trade of goods, services, technology, and capital knowledge. Learn other languages and travel to other countries to be able to expand my capabilities to do business with other nations.

What's the best book you read this past year and why did you like it?
The New Earth the wakening to your life purpose from Eckhart Tolle. Tolle is a spiritual teacher, and in his book, he talks about human dysfunction and how ego is one of the main problems in people. He puts forth a concept of "evolutionary transformation of human consciousness" which prompts the reader to participate in "honest self-evaluation that can lead to positive change.

Unedited Content Provided By Participants