CRN 2018 Women of the Channel Details

Ciera Cole

Chief Operating Officer, The 20 MSP Group LLC

Location: Plano, TX


Number of years in current position: 1

Number of years involved with indirect sales: 5

Twitter Handle: @ciera_cole

Fun Facts:

Has an advanced degree (a degree higher than a bachelor's degree)
Has an MBA
Has worked for a solution provider organization
Has a mentor
Loves Instagram
Has climbed a mountain
Can ride a horse
Has written a song
Has studied abroad

Biography and Background:
Within the past year, I was named the Chief Operating Officer at The 20 MSP Group LLC in Dallas, Tx. I started my career as an intern to my current CEO, Tim Conkle, while working at our sister company, a local Managed Service Provider. Roughly 4 years ago, I had the opportunity to help get a new company off the ground. This company ended up being The 20 and this opportunity has been an adventure of a lifetime. Over the past 2 years, I both worked and attended school full time and graduated with my MBA from Southern Methodist University.

How have you personally helped advance your company's channel business over the past year?
Wow, what a year it's been! This year, I created a master structure for the company as a whole; this also led to the creation of new departments to facilitate the constant growth of our MSPs. Most of my time however, was spent co-coordinating, with our CIO, our platform migration from ConnectWise to Kaseya.

What are your goals for your company's channel business over the next year?
This year, our goal is to fill in the national footprint of our partner MSPs so that we can better facilitate support of multi-location clients.

What honors, awards, or commendations have you won over the past year?
Not applicable for this year.

Outside of your family, please name a woman you admire and why:
I have always admired Eleanor Roosevelt for her contribution towards the expansion of women's roles in the workplace. Her quote, "No one can make you feel inferior without your consent," has given me inspiration to continually grow within a male dominated industry.

What advice would you give your 16-year-old self?
Don't be afraid to be yourself. Have confidence in who you are and who you will become.

If you could master any new job-related skill, what would it be and why?
I would love to have the opportunity to learn how to code. With society building more and more on technology, it would be beneficial to understand the inner workings of what we rely on every day.

What's the best book you read this past year and why did you like it?
Very recently, I read The Birth Order Book by Kevin Leman. I found it fascinating to understand how your actual birth order can affect so much of your daily life. It also helps you understand and manage relationships in any business environment. This gives you an leg up in motivating your various personnel.

Unedited Content Provided By Participants