CRN 2018 Women of the Channel Details

Claire Dean

Sr. Director Partner Engagement and Communication, Symantec

Location: Mountain View, CA


Number of years in current position: 3

Number of years involved with indirect sales: 20

Twitter Handle: @ndsgyrl

Fun Facts:

Has an advanced degree (a degree higher than a bachelor's degree)
Has an MBA
Has a mentor
Is a mentor
Loves Instagram
Has climbed a mountain
Can ride a horse
Likes playing video games
Has studied abroad

Biography and Background:
Claire Dean is Senior Director of Partner Engagement and Communication in Symantec's Worldwide Partner Sales organization. She drives global strategies and initiatives that engage the partner community and improve the overall experience of partnering with Symantec. Most recently, she led the communication strategy and rollout of business operational changes that made it more streamlined to do business with Symantec. Claire also played a leading role in defining how the partner landscape changes as the market moves to the cloud. Prior to her strategy role, Claire led all aspects of marketing for Symantec's emerging cloud services division under the Norton brand. Prior to Symantec, Claire spent seven years at Adobe Systems leading marketing for Adobe's $1.5m business in the Americas, spanning all market segments in all channels. An entrepreneur at heart, Claire spent 10 years launching companies and new product categories at multiple startups, including Handspring (Palm) where she launched one of the first true smartphones. Claire started her career at Apple, Inc., in worldwide product marketing. Claire Dean holds an executive MBA from the Stanford Graduate School of Business Executive Institute, an MBA from Santa Clara University, and a Bachelors degree with Computer Science from the University of California.

How have you personally helped advance your company's channel business over the past year?
In the past year, I continued to play a leadership role in the ongoing integration of Blue Coat and Symantec's channel businesses into one. Most recently, I led the rollout of streamlined channel operational changes that touched almost every aspect of our ordering processes. The changes made it more streamlined to do business with Symantec and it was important the partners understood "the Why" in addition to "the What and How". I also led the development of a series of partner executive summits worldwide from a global perspective where Symantec executives openly engaged partners and shared business strategies, which ultimately resulted in strong alignment between Symantec and our partner community.

What are your goals for your company's channel business over the next year?
My goals for Symantec's channel business are to continue integrating Symantec's partner community, making it more streamlined (and fun) to do business with Symantec, and continuing to improve the partner experience at all levels. I'm personally committed to deepen communications within the partner community so Symantec and its Partner Community cement their commitments to each other through open dialogue, transparency, and directness.

What honors, awards, or commendations have you won over the past year?
I have won several awards internal to Symantec, acknowledging the impact my projects have had on the global partner business, including recognition of Partner Engage, cross-functional leadership, and communications strategy and execution. In my personal life, I won first place ribbons at the Santa Cruz County Fair for my Cranberry Salsa and Smokey Chipotle Salsa.

Outside of your family, please name a woman you admire and why:
Amelia Earhart has always been my hero. In a time when women were socially typecast to act a certain way and play a certain role, Amelia broke all those socially expected rules, becoming a hero to many in the world. She not only broke multiple aviation records and published best-selling books, she took a stand through her actions - she was an early supporter of the Equal Rights Amendment and most importantly, she wore pants all the time. Amelia followed her dream to fly and made a tremendous impact on the lives of women through her actions and her leadership.

What advice would you give your 16-year-old self?
I would advise my 16-year old self to stay away from the Harley-Davidson riding drummer in the rock band. That relationship will not end well. And when you enter the technology field, you'll often find yourself the only woman in the room. Do not hesitate - pull up a chair and sit at the table. Sit up straight, be present and mindful, and do not hesitate to speak.

If you could master any new job-related skill, what would it be and why?
If I could, I would master teasing out insights from digital data faster. In this time of digital transformation, there is so much available data and I find myself sitting down with mounds of data, trying to connect the dots so I can uncover a critical insight. It takes a lot of time to crawl through that much data and to connect disparate pieces of data-if I could master quickly scanning data, connecting the dots automatically, and teasing out that insight in 1/4 of the time, I'd be so much more effective.

What's the best book you read this past year and why did you like it?
"Yes, Chef" by Marcus Sameulsson. Marcus is an amazing chef and his story is incredible, orphaned in Ethopia as his single mother died from turberculosis after walking more than 75 miles carrying baby Marcus to the hospital, adopted by a Swedish couple, and growing up around love and food. Not only is his food amazing but he actively takes steps to improve the world around him. For example, he opened a restaurant in Harlem to help employment rates. His restaurant's success fundamentally changed Harlem. Marcus Sameulsson is an incredibly positive person and a truly global citizen. His story is compelling.

Unedited Content Provided By Participants