Biography and Background:
An organization is only as good as the partners they support. This is a philosophy I wholeheartedly embrace, and it drives me to always want to peek "under the hood" of business practices. I enjoy conducting diagnostics to evaluate and design more effective and efficient ways of doing things. At Ruckus, I built comprehensive partner education tracks to enable partners, on-boarding kits to facilitate the ease of the partner journey and self-sufficiency and global Partner Advisory Forum that provides an opportunity for authorized partners to have their voices heard, collaborate with other partners, share best practices and work directly with Ruckus to improve business.
How have you personally helped advance your company's channel business over the past year?
My focus has been on arming our partners with the knowledge and tools they need to be successful. With that, I designed a partner program education compliance track with pre-sales, sales and technical portfolio training as well as vertical sales courses. Adding structure to the delivery of education for all partner audiences, creation of user guides, management of compliance tracking and website access has elevated Ruckus's partner education practice. My "peeking under the hood" mentality has driven me to create new projects like our Education Council whereby I created awareness of training operational inefficiencies. This council is now opening the doors of communication for education creators to optimize our company practices from creation, delivery to content sharing.
What are your goals for your company's channel business over the next year?
My focus is to continue the momentum of listening to internal and partner teams to get the pulse of the channel so business practices can continue to evolve. There are many steps within the enablement journey and I will focus inward, building a life cycle management process for our product launches. I will map out a master deliverable list that will add predictability and consistency when we launch products. This will ensure all key functional groups have representation and the partners will have complete packages of relevant information, which ultimately will influence revenue.
What honors, awards, or commendations have you won over the past year?
Ruckus Sales MVP Award - Channel: This was awarded to me for going above and beyond and taking on the creation of pre-sales and sales training for our internal and partners sales organizations
Outside of your family, please name a woman you admire and why:
Being a proud foodie, there is a culinary icon that makes me smile, Julia Child. Julia's persistence to push forward in a male dominated industry, in a time when women were stay at home housewives, she said, No! She worked through the ridicule, the nay-sayers and fought for her dream, not only to dominate in the kitchen, but to also complete her dream to create a French cookbook for American women. She inspires me, and makes me feel that, if I put my mind to it, and am not afraid to fail along the way, I can do it.
What advice would you give your 16-year-old self?
There are a few things I would whisper in my ear. Always listen to your gut. You know what is right and what is wrong. If you make a decision and can walk away with a smile on your face, you know it was morally the right one. If you walk away with anxiety, you should review your decision. Find your voice, you are your best advocate, but don't forget to give someone else the opportunity to have their voice heard.
If you could master any new job-related skill, what would it be and why?
I would like to be more proficient in the operational aspect of our channel system tools. Having the ability to know the intricate details of the back end processes and procedures would enable me to have true end to end expertise on the business and would also allow me to see how it can be improved.
What's the best book you read this past year and why did you like it?
With my passion for food, admittedly it was the Pasta Bible. I love making these dishes from my heritage, but I also want to learn why things are done the way they are, best practices and tips and tricks for to get the best results. This ties into the way I live my life: read, learn, execute, fine tune, and continue to evolve.
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