Biography and Background:
Staci Nevins serves as a chief of staff for AT&T Alliance ChannelTM. She supports all sales and technical sales consultants in the Alliance Channel's east region. Staci has more than 14 years of experience at AT&T. She joined as a call center representative and quickly advanced to a sales role. She's served the majority of her time in direct sales to AT&T Business customers, including roles as a sales manager and a technical sales consultant. In her current role, Staci has had a major impact, including operational and project management leadership of several of Alliance Channel's pilot programs. While at AT&T, Staci was able to attain a bachelor's degree in Business Administration through a tuition reimbursement program. Staci lives in Fort Lauderdale, Florida with her two sons. She's a passionate sports fan, with a bucket list goal of seeing the San Francisco 49ers play in every stadium in the U.S.
How have you personally helped advance your company's channel business over the past year?
In 2017, the work that I'm most proud of is my work on our pilots. We launched several pilots with a group of our solution providers, including all sizes - to test out different ways of going to market and doing business. I served as the project manager and ran the team that did the backend support for these pilots. Our solution providers who participated in the pilot loved it. We surveyed the participants' net promoter score - which measured how willing sellers are to recommend to their teams that they sell our products and services. It went up more than 60 points.
What are your goals for your company's channel business over the next year?
2018 is all about growth, across our entire organization. AT&T is going through a transformation to expand our market reach. Indirect channels are key to our growth strategy. That means growing with our current AT&T Alliance Channel solution providers and extending our reach by adding new solution providers to the program.
What honors, awards, or commendations have you won over the past year?
Recipient of the July 2017 Chow's Champions Spotlight award. My peers nominated me saying "Staci Nevins joined the Alternate Channels team in April of this year, and in a short time has made significant contributions to our internal team, and our solution providers. With a take charge attitude, she has the ability to quickly diagnose the root cause of issues and bring them to resolution, and cheerfully offers to assist with removing roadblocks for sales teams. Staci does an exemplary job in her new role and works to Simplify and Improve the Customer Experience in everything that she does."
Outside of your family, please name a woman you admire and why:
Hillary Clinton has always been someone I admire. Hillary's diverse accomplishments never cease to amaze me. They span many different areas, including helping women who have suffered acts of violence, supporting underprivileged children, fighting for healthcare for 9/11 first responders and negotiated international trade agreements. She has made a career of speaking up for people who don't have a voice. We can use more women like her in society.
What advice would you give your 16-year-old self?
I would tell myself not to underestimate my abilities and to strive for anything I wanted in life. The people who came before me - whether in my family or surrounding me - do not define who I will become. The things that I will achieve in life will be deserved because I will have worked hard for the goals I set. I once read "if you're the smartest person in the room, you're in the wrong room." I would remind myself to seek out those wiser than I and surround myself with educated, goal-oriented people who believe in themselves.
If you could master any new job-related skill, what would it be and why?
My 2018 aim is to elevate my Project Management acumen. In the coming year, I will execute with precision while focusing on identifying and compartmentalizing multiple tasks, establishing organization and setting clear timelines. I am enrolling in AT&T-offered project management developmental classes to strengthen my skill set. I am confident in my abilities but want to collaborate with other project managers to learn more and build on my strengths. I plan to add project planning, budgeting and risk analysis to my core skill sets. These, among other things, will help me grow into a more effective leader.
What's the best book you read this past year and why did you like it?
The best book I read this year was "Lean In" by Sheryl Sandberg. I found this book informative and inspiring. Many books focus on external struggles and barriers in the work force. While this book speaks about these, it's not its main focus. This book tries to drive home the point that we have many internal barriers. There are things that we do to hold ourselves back, like not speaking up, not being confident enough in our choices and not believing in your own abilities. This can often be more detrimental than any outside barrier you may face.
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