CRN 2018 Women of the Channel Details

Kandyce Tripp

Sr. Director, Global Channel and Public Cloud Operations, Palo Alto Networks

Location: Santa Clara, CA


Number of years in current position: 4

Number of years involved with indirect sales: 11

Twitter Handle: @n/a

Fun Facts:

Has an advanced degree (a degree higher than a bachelor's degree)
Has an MBA
Has a mentor
Is a mentor
Is an extrovert
Has climbed a mountain
Can ride a horse
Likes playing video games
Has studied abroad
Has always wanted to be a teacher

Biography and Background:
Kandyce Tripp is the Sr. Director, Global Channel and Public Cloud Operations at Palo Alto Networks. She focuses on effectively driving the vision, mission and strategy of the Channel and Public Cloud Organizations with the support of her team. Her multi-faceted global team focuses on implementing, managing and supporting channel tools, processes, systems, compliance, programs, and policies for channel and public cloud partners. Kandyce joined Palo Alto Networks in May 2014 as Senior Director, Worldwide Channel Operations and Strategy. Previously, she was Senior Director, Worldwide Channel Operations and Strategy at Polycom. Prior to that, Kandyce held a Senior Consulting position at Booz Allen Hamilton in the Organization and Strategy Division. Kandyce has worked in sales, marketing and operations roles at both SunTrust Banks, Inc., and Avaya early in her career. Kandyce has consistently been recognized as a "Woman of the Channel" and a "Power 100" Women of the Channel between 2012 to 2017. Kandyce holds a Bachelor of Science in Business Administration from Miami University and a Master of Business Administration from University of Maryland, College Park. She is a Lean Six Sigma Master Blackbelt. Kandyce also completed a Professional Certificate in Cybersecurity Strategy from Georgetown University.

How have you personally helped advance your company's channel business over the past year?
Kandyce continues to focus on improving "ease of doing business" for the channel and public cloud organizations at Palo Alto Networks. Kandyce has implemented and enhanced new and revised business systems, processes, programs, and metrics to operationalize channel and cloud initiatives, optimize and accelerate organizational performance and drive productivity. She and her team launched new systems and technologies to streamline processes and allow for scalability as the channel business grows. This includes the introduction of new tools for partners, enhancements to current processes such as deal registration and enhancements to improve channel integrity through accurate reporting metrics and improved visibility. Kandyce has also worked on joint systemic enhancements with cloud vendors and solution providers to facilitate enhanced processes and efficiencies for supporting routes to market. In early 2017, Kandyce and her team enhanced both theater and global advisory councils to continue to support a platform for the voice of the partner. Her team has also implemented multiple channel policies and launched a Due Diligence program for channel partners. Kandyce and her team are day-to-day liaisons between external partners and internal business partners charged with strengthening relationships, advancing strategic initiatives, and executing on corporate priorities through operational methods.

What are your goals for your company's channel business over the next year?
Kandyce plans to automate processes to operationalize channel programs and cloud initiatives within the channel and public cloud organizations at Palo Alto Networks. Over the next year, Kandyce and her team will continue conducting joint system enhancements with cloud vendors and solution providers to accelerate the Palo Alto Networks go-to-market model. Kandyce and her team will also focus on operationalizing focal channel programs, incentives, processes, policies and strategies within the company. The purpose of these enhancements is to increase ease of doing business for solution providers, distributors, public cloud partners, born in the cloud providers and other ecosystem partners.

What honors, awards, or commendations have you won over the past year?
Kandyce recently completed the Palo Alto Networks Next Generation Leadership Program. This year-long program was designed to enhance business acumen, leadership skills and build a network to help the company meet its expanding opportunities. Kandyce will leverage this knowledge to build upon her expanding role managing channel and public cloud operations. Additionally, Kandyce has been recognized as a CRN Woman in the Channel, "Power 100" Woman of the Channel, and a Security Nominee. Personally, Kandyce was recently awarded the privilege of being the Godmother for her niece. Kandyce feels honored to be selected as role model.

Outside of your family, please name a woman you admire and why:
Megyn Kelly is an American journalist, political commentator, mother, wife and former corporate defense attorney. She worked for Fox News from 2004 to 2017 and recently transitioned over to NBC. Megyn also wrote a book entitled, "Settle for More," where she details the path taken to re-invention both personally and professionally. Kandyce admires how Megyn made a series of choices that led to success within what she calls her "zone of genius". This story has inspired Kandyce to realize the importance of reinvention and that dreams are often achieved with passion, commitment, perseverance, and the courage to make a change.

What advice would you give your 16-year-old self?
Kandyce would advise her 16-year old self to think big, take risks and realize it's alright to experience learnings. She would encourage her teenage self to surround herself with high-quality people, mentors and roles models. It's been said that you are the average of the five people you spend most of your time with. As a result, always look for ways to expand your network and find opportunities to learn and grow while maintaining your authenticity. Kandyce would also reassure her younger self that maintaining values, integrity and a strong moral code does lead to long-term personal and professional opportunities.

If you could master any new job-related skill, what would it be and why?
The pace of digital disruption is accelerating significantly across industries. As companies re-imagine their business (including the channel), they must address key organizational capabilities necessary for transformation. End-to-end transformation demands organizational alignment and strategy. Functions that have never partnered together must work together seamlessly. The realignment of these structures creates a need for the mastery of new capabilities including cross-functional program and change management focusing on seamless execution. I would focus on expanding my skills in program and change management due to my desire to be innovative in the channel and cloud space relative to digital transformation and disruption.

What's the best book you read this past year and why did you like it?
In the Harvard Business Review book, "Emotional Intelligence", Daniel Coleman prescribes that that emotional intelligence is twice as important as other competencies in determining outstanding leadership. The book inspired Kandyce to reflect upon the following relative to her leadership style and approach: 1. Monitor and channel emotions; 2. Make smart, empathetic people decisions; 3. React to tough situations with resilience; 4. Better understand strengths, weaknesses, needs, values and goals. This professional book was also critical for underscoring the need for developing EQ awareness and applying fundamental emotional agility in the workplace.

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