One of our "Power 100 Vendors"
Biography and Background:
As president - National Business, AT&T Business, Anne Chow leads more than 12,000 business professionals who support 95 percent of AT&T's business customers nationwide. She also owns the P&L for the small and medium-sized business market, covering over $14B in revenues. With over 25 years in the industry, Anne has led many diverse global organizations through major transformations, developing and executing innovative growth strategies while building role model relationships. Anne's experience is diverse in both breadth and depth. She has held leadership positions in engineering, sales and sales operations, marketing, customer care, international operations, product management and strategic planning business units. Anne's impact extends beyond business into the community. She currently serves as vice chair of the board of directors for the Asian American Justice Center and as a member of the National Board of Directors for the Girl Scouts of the USA. Anne holds a MBA with distinction from The Johnson School at Cornell University. She holds a Bachelor of Science degree and Master of Engineering degree in Electrical Engineering from Cornell. She also graduated from the Pre-College Division of the Juilliard School of Music in New York City.
How have you personally helped advance your company's channel business over the past year?
I am responsible for AT&T's B2B indirect channel strategy and the teams that support thousands of indirect sellers across numerous market segments. This includes solution providers and independent sales contractors across our three AT&T Partner Solutions channel programs and more than 1,850 DIRECTV for Business dealers. In October, I led the strategic realignment of our indirect channel programs to continue driving growth and extend our reach. I now own AT&T Partner Exchange™ and ACC Business, combining them with the AT&T Alliance ChannelTM. All three are now under the umbrella organization of AT&T Partner Solutions, an integral part of my responsibilities, where I also appointed a new channel chief. I lead the DIRECTV for Business organization for AT&T. I am implementing new sales and go to market processes to enable our DIRECTV dealers to sell more AT&T products and services to our collective customers. In July, I launched a series of transformation initiatives within the AT&T Alliance Channel. Solution provider feedback led to improved engagement, more compensation flexibility and significant growth opportunities. In November, we launched these enhancements to all solution providers in the market. Excitement and market traction is building across the country in positive response to our transformation.
What are your goals for your company's channel business over the next year?
2018, and beyond, is all about growth across our organization, especially our indirect channels. AT&T is transforming to expand our market reach and deepen penetration of the market. Indirect channels are key to our growth strategy, both short and long term. The more points of presence we have in the market, the greater our opportunity to help more customers win. Solution providers bring an in-depth industry knowledge, expansive market reach and strong relationships with business customers. I'm confident that the combination of AT&T's assets and portfolio, across our direct and indirect channels, will yield collective success in a breakthrough way.
What honors, awards, or commendations have you won over the past year?
50 Women to Watch for 2017, Global Telecom Business, recognized for having "led organizations through major transformations with her innovative growth strategies." Female Executive of the Year, Business Services (silver), Stevie Awards for Women in Business, recognized for focus on inclusion, team and driving results. CRN Channel Chief, 2017, nominated for leading the strategic vision of our channel programs. MAKERS Awardee, 2018, recognized for advocating for and participating in the advancement of female leaders. Key People in Key Places Award, 2017, Dallas Fort Worth Asian American Citizens Council, for service and contribution to the enrichment of the Asian-American community.
Outside of your family, please name a woman you admire and why:
One of my role models is Karen Narasaki. A long time civil rights leader and human rights activist, she is also the President/ED of the Asian American Justice Center where I ultimately became a board member. Karen's unwavering passion for the community and commitment to ensuring equality for all inspire me. She championed numerous initiatives focused on driving positive change, including growing representation in the public and private sector, ensuring engagement for Census, elevating the focus on immigration policies and voting rights and so much more. Her tireless focus on our community inspires me to this day.
What advice would you give your 16-year-old self?
To develop a sensitivity and understanding of people. To understand that the world does not operate in a binary fashion. To get comfortable with being uncomfortable and embrace the fact that life is a gift of constant learning and evolution. To be open to serendipity and view each turn as an opportunity and adventure. To take care of yourself: physically, mentally, emotionally and spiritually. To balance your focus on both being good and doing good. To realize that life is all about relationships and to seek opportunities to foster and grow meaningful ones. To pay it forward at all times.
If you could master any new job-related skill, what would it be and why?
What's the best book you read this past year and why did you like it?
Educated, by Tara Westover, left an indelible impression on me. Her life story is filled with challenges and numerous forks in the road, but she managed to persevere with great thought and purpose. Her highly-sheltered survivalist upbringing anchored a complex relationship with her family, which was the foundation of her struggle. She went on to study at Harvard and Cambridge, even though her first classroom experience was at age 17. Her pursuit and embodiment of what I call "the great equalizer," education, is a story everyone should read and reflect on. It's the ultimate example of a continually transformative life.
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