CRN 2018 Women of the Channel Details

One of our "Power 30 Solution Providers"

Kelly Jones

President and COO, NetGain Information Systems Company

Location: Bellefontaine, OH


Number of years in current position: 7

Number of years involved with indirect sales: 15

Twitter Handle: @innerbrand

Fun Facts:

Has a female boss (or is top executive at company)
Sits on a company board
Has an advanced degree (a degree higher than a bachelor's degree)
Has worked for a solution provider organization
Has a mentor
Is a mentor
Has climbed a mountain
Has studied abroad

Biography and Background:
A previous recipient of the Women of the Channel designation (2015-17), Ms. Jones is quite familiar with the channel. She is not only the owner of a growing MSP and cloud solutions provider, but has held roles working for a distributor, vendor and B-2-B consulting firm. Since 2011 Ms. Jones has served as President and Chief Operating Officer of NetGain Information Systems. During her tenure, she has cultivated a 24x7x365 service culture--earning NetGain one of the first CompTIA Trustmarks, as well as being named to the Inc. Fast Growth 5000, CRN's Top 40 Most Innovative Managed Service Providers, CRN's Fast Growth 100 and MSPmentor's Top 250 North American Managed Service Providers. In addition to her work, Ms. Jones is an active leader in the community serving on boards and donating her time as a speaker and presenter.

How have you personally helped advance your company's channel business over the past year?
As President and COO, Ms. Jones ensures we are maximizing efficiency of resources--whether these are our resources, vendor resources or client resources. Ms. Jones recognizes vendor's need for strong partnerships throughout the lifecycle, sales through support. On the vendor side she employs rigorous analysis and selection of our partners, promotes relationships throughout the organization with the vendor and then drives accountability for mutual success. Internally, she strengthens employees ability to sell and support the chosen vendors as an advocate for employee development and training.

What are your goals for your company's channel business over the next year?
Sensing a need for additional security solutions and seeing a void in the market for a solution that small and mid-market solution providers can utilize for their clients, Ms. Jones is currently working with a small team to develop such a solution for the channel. Her intentions are clear--partner with channel-oriented vendors to fill voids in the reseller base and optimize vendor investments to strengthen the ecosystem.

What honors, awards, or commendations have you won over the past year?
Ms. Jones is a strong advocate for the channel serving as U.S. Council President for Ingram Micro's Trust X Alliance, a powerful network of elite technology service providers who understand that individually they are strong, but collectively they are extraordinary.

Outside of your family, please name a woman you admire and why:
Sheryl Sandberg, COO of Facebook and founder of the Lean In Foundation, has earned my respect for her passion, articulation and work to improve the status of women in the workplace and to strengthen families. It seems like whenever a major event happens, she has a well thought out response that helps others think about the issue and understand the role they can play. She has handled adversity better than I ever could and leads by example.

What advice would you give your 16-year-old self?
It is sometimes tiring to be in the front--to be the organizer, the planner, the person who can see the big picture and the necessary details, but these are your strengths. Do not get lazy and depend on others to do what you should be doing. There are more opportunities in the world than you can currently see. Continue to learn, grow, share and lead.

If you could master any new job-related skill, what would it be and why?
Networking - both at events and technically. Seems like a cool skill in both respects.

What's the best book you read this past year and why did you like it?
A Man Called Ove. You have to read it to understand the impact another person's journey can have on you.

Unedited Content Provided By Participants