Biography and Background:
As a Business Development Manager for Intuit, Kim Austin works hand-in-hand with the Intuit Accounting Channel helping firms through the difficult & daunting transition of moving their practice to the cloud. Kim joined Intuit in 2013 as part of the inaugural Business Development team, which has grown to serve thousands of firms globally. She's been recognized by numerous accounting & industry trade publications for her work serving accountants over the past 14 years. Prior to Intuit, Kim served the accounting channels for several other organizations including Fujitsu Computer Products of America, Inc. Kim lives in sunny Palm Springs, California with her husband, Brian, and can be found at the gym or the coffee shop when she's not on the road visiting her channel partners.
How have you personally helped advance your company's channel business over the past year?
This past year has been the year that several of the largest US accounting firms launched firm-wide cloud initiatives. I've been fortunate enough to work day-to-day, hand-in-hand, partnering with a top 10 firm that has begun the migration of thousands of small business clients to QBO. It's been a ton of work, but the reward of their success has made all the late nights & Saturday conference calls well worth it.
What are your goals for your company's channel business over the next year?
We have a saying at Intuit: "The only constant is change". This year, we're making a huge change in bringing together the various accountant-facing segments into one unified team, with the goal of better serving the needs of our thousands of channel partners across Intuit's ecosystem. This exciting shift will expand my role from helping my partners with a solution for simply their accounting team, to having more of a firm-wide impact through the use of various Intuit solutions.
What honors, awards, or commendations have you won over the past year?
2017 Women of the Channel (CRN) 2017 Accounting Today Top 100 Most Influential People in Accounting
Outside of your family, please name a woman you admire and why:
She may be fictitious, but as my husband & I recently got caught up (hooked) on Homeland, I have to say Carrie Mathison. From overcoming the odds of managing a mental disorder, to her relentless pursuit of whatever challenge or obstacle comes her way, to her loyalty and her passion. Perhaps most of all the fact that she makes mistakes, but seems to only grow stronger in the aftermath & somehow uses what many would see as her weaknesses to push her closer toward her end game.
What advice would you give your 16-year-old self?
I was a pretty savvy (stubborn) 16 year old, actually! I remember setting a goal to buy a car when I was 16, and planning out my budget leading up to that. I literally saved every last cent of my babysitting income so that I would reach my goal. The day I drove home in my "gently used" Honda Accord was such a huge milestone for me. I Think I would simply tell myself never to lose that fire.
If you could master any new job-related skill, what would it be and why?
I pride myself on the ability to deliver amazing customer experiences to my channel partners. I empathize with them, I advocate for them. One area that I wish I could better relate with them, however, is through a deeper understanding of the accounting practice itself. I'd be lying if I didn't admit that I've considered going back to school & getting my CPA on more than one occasion.
What's the best book you read this past year and why did you like it?
I could list a half-dozen recommended self-help reads or compelling novels, but my Grandma and I are reading a 365 daily devotional, Closer to God, by Joyce Meyer, together this year. She lives 3,000 miles away in Michigan, so we're typically connected by lots of texts & phone visits, but spending a few minutes each day, and sharing something that's so personal to both of us, has brought daily reminders to me to treasure the amazing relationship I have with her.
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