CRN 2018 Women of the Channel Details

Robin Miller

Channel Development Manager, GMS Live Expert

Location: Charlotte, NC


Number of years in current position: 1.5

Number of years involved with indirect sales: 15

Fun Facts:

Has worked for a solution provider organization
Has a mentor
Is a mentor
Loves Instagram
Is an extrovert
Has climbed a mountain
Can ride a horse
Has written a song
Has always wanted to be a teacher

Biography and Background:
Robin Miller is currently the Channel Development Manager for GMS Live Expert, a leading provider of Help Desk and NOC services to Managed Service Providers. Her role at GMS has her focused on gaining visibility for GMS in the Channel and building relationships with Vendors and MSP's. Having previously worked for Level Platforms and N-able Technologies, she is skilled in Networking, Business Development, Sales Process, Solution Selling, and Managed Services. After receiving her Bachelor of Arts with concentration in Mathematics in 2003 from the University of Ottawa, Robin jumped straight into a sales position at a fairly new and fast growing N-able Technologies, and has been in the Channel ever since.

How have you personally helped advance your company's channel business over the past year?
In the past year, I have helped GMS gain visibility and recognition within the channel and helped to solidify our reputation as a trusted and respected member of the channel community. Before I moved into the Channel Development role, GMS didn't have a person dedicated solely to building those relationships with MSP's and Vendors alike, and I thrive on finding new and interesting avenues to reach and connect with peers.

What are your goals for your company's channel business over the next year?
I would love to continue to expand and build on GMS's channel presence and reputation so that when an MSP thinks about an outsourced help desk or NOC option, the first name that comes to their minds is GMS. I believe it is all about building relationships and backing excellent and respected service with honest and trustworthy people.

What honors, awards, or commendations have you won over the past year?
I was honored to be selected for a spot on CompTIA's Advancing Women in Technology 2018 Executive Council. I was nominated and then voted into the council by CompTIA members and very excited to be empowering and inspiring women in the technology industry alongside some pretty fantastic peers!

Outside of your family, please name a woman you admire and why:
There are many women I admire, but the first one that comes to mind while filling out this survey is Michelle McBain. She is a fellow woman in the channel and I met her last year at ChannelCon during the Advancing Women in Technology breakout. She is so encouraging of other women and she was the reason that I went for AWIT EC. I admire her for empowering other women and for encouraging others to do the same! "When women support each other, incredible things happen".

What advice would you give your 16-year-old self?
I would tell my 16 year old self to slow down and enjoy every minute because before you know it you are in your mid 30's and wonder where the last 20 years went! Act silly, have fun, eat the cake and dance like no one is watching!

If you could master any new job-related skill, what would it be and why?
I would love to master public speaking. This past year I started presenting for my company and absolutely love it, but my goal for this coming year is to become more comfortable, confident and proficient at it. I have only done a couple 3 minute rapid pitches thus far so it is still relatively new to me!

What's the best book you read this past year and why did you like it?
The best book I have read this past year was called Parenting with Love and Logic. I've got 3 young kids and being a parent is by far my most rewarding and challenging role. I am constantly trying to be a better parent, and this book gave me wonderful advice and strategies, especially when trying to deal with the juggling of family and work life.

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