Biography and Background:
Dawn is Director, eCommerce Channel Sales at APC by Schneider Electric where she is responsible for eCommerce channel partner alignment, driving revenue growth and improving customer satisfaction. With over 20 years' channel experience, Dawn leverages her long-term business relationships with customers and her channel network to accelerate eCommerce initiatives. While at APC by Schneider Electric she has been awarded CRN's Women of the Channel in 2015, 2016 and 2017. As a high performer, she also has been a recipient of APC's President's Club for 5 of her 10-year tenure. Prior to joining APC by Schneider Electric, Dawn served as the Director of Retail at OKI where she was responsible for the retail channel strategy and sales execution. While at OKI, she was awarded the Top Channel Growth Award in 2004 and 2005. Additionally, she received the Executive Team Award in 2005 for her channel performance. She also worked for Canon for four years managing Retail and Distribution as a Regional Sales Manager.
How have you personally helped advance your company's channel business over the past year?
In 2017 we accelerated our digital customer engagement throughout the channel - improving eCommerce traffic, conversion and customer satisfaction. We invested in new tools to streamline and improve our digital content available to our partners' eCommerce platforms. As a result, we increased our syndicated content traffic by over 50 percent. eCommerce is shifting our standard business model. It requires us to think differently and align our channel business to new demands and more importantly, new opportunities. Our laser focus on customers through digitization is driving revenue growth and efficiencies, and I'm extremely proud of my team and the collaborative efforts throughout our organization to accomplish this.
What are your goals for your company's channel business over the next year?
My primary goal over the next year is to build upon momentum we have established in aligning our business to our channel partners' eCommerce needs. With platform improvements, new tools and big data - we have a tremendous opportunity to drive growth, improve efficiencies and deliver a 'best in class' customer experience.
What honors, awards, or commendations have you won over the past year?
CRN Women of the Channel 2017 APC President's Club 2017
Outside of your family, please name a woman you admire and why:
I have long admired Melinda Gates and her philanthropy efforts. She continues to use her position of influence and financial means to be a voice and advocate for those less fortunate. The Gates Foundation has made significant contributions toward improving the health of women and children globally. One of my favorite quotes from Melinda- 'I felt I had a role to give some voice to the voiceless'. This is a powerful message and an example of why I admire her dedication and generosity.
What advice would you give your 16-year-old self?
Don't be afraid to take risks, to ask for help, to try something new work hard, be a good friend, lead with grace and integrity. Everything is going to be just fine.
If you could master any new job-related skill, what would it be and why?
Coding - I would LOVE to know how to code!
What's the best book you read this past year and why did you like it?
Sadly, nothing outstanding. I listen to a lot of podcasts now. I have a list of favorites!
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