CRN 2018 Women of the Channel Details

Amy Smith

Vice President, Customer Experience & Workplace Productivity, Dimension Data

Location: Temecula, CA


Number of years in current position: 3

Number of years involved with indirect sales: 15

Twitter Handle: @amysmith008

Fun Facts:

Can code
Has worked for a solution provider organization
Has a mentor
Is a mentor
Is an extrovert
Has climbed a mountain
Can ride a horse
Has written a song

Biography and Background:
Amy graduated from Baylor University with a BBA in Management Information Systems. She went on to join Cisco's Associate Engineering program, kicking off her career in sales and engineering. After building a solid engineering foundation with Cisco, she moved on to Nexus IS, where she excelled as a sales engineer. Focusing primarily on Cisco Collaboration, she worked directly with clients to design solutions and drive sales acceleration. In 2008, she was promoted to Collaboration Practice Manager before being named Director in 2011. Amy was instrumental in building out a collaboration business that saw phenomenal industry growth at nearly 35% annually for 5 consecutive years. She was promoted to Vice President of Collaboration and Customer Experience for the Americas when Nexus was acquired by Dimension Data in 2015. Over her 18-year career, she has led sales, engineering and practice teams. She is often tasked with delivering on many parts of the business but has always taken the most pride in being a strong leader. Bringing unique value and impact is always at the top of her mind. Evaluating the talented individuals around her and helping them see their true potential fuels her efforts on daily basis.

How have you personally helped advance your company's channel business over the past year?
Amy's focus over the past year has been on partnerships - enhancing existing partnerships while expanding on new ones to grow market share. She believes and lives by the mantra that the key to a solid channel business is being a trusted partner to clients and manufacturers. Through that focus, one of Amy's top initiatives has been enhancing our Endpoint Lifecycle Management offering with the addition of a large partnership that will be announced shortly. Her efforts there will help the growth of the collaboration, security, and networking businesses. Another core initiative has been expanding the customer experience business. An area the company continues to invest in heavily, as shown by the annual Global Customer Experience Benchmarking Report.

What are your goals for your company's channel business over the next year?
As clients progress on their digital transformation journey, Amy is focused on truly becoming the most complete partner when it comes to a global integrated services provider. She plans to accomplish that by working closely with Dimension Data sister companies within the NTT Group to provide clients a stable and mature ecosystem that can support their rapidly moving digital transformation.

What honors, awards, or commendations have you won over the past year?
Amy and her husband share a passion for investing in young athletes. Being blessed with two energetic boys, they share a goal that one of them will always coach their sports teams. This year, they took on a football team, and it was a wonderful opportunity to build up young athletes. Amy sees the responsibility of coaching as not only applying to the sport alone, but in teaching honor, respect, hard work, dedication and teamwork - lifelong skills that have helped Amy throughout her career and will have a positive impact in the lives of her team.

Outside of your family, please name a woman you admire and why:
Two women stand out to Amy over the last three years - Pam Wugalter, Southwest Area VP for Dimension Data, and Cristine Wolfe, a previous honoree on the Women of the Channel list. Pam helped Amy understand the phases that a career can go through depending on current life circumstances. Amy has used that advice to take appropriate actions and initiatives in the past. Christine went out of her way to recognize Amy's contributions within the right circles shortly after she joined Dimension Data. The experience taught Amy the impact she can have on others and the younger generation.

What advice would you give your 16-year-old self?
Remember the tenacious girl you were - and don't lose her. Do not settle - you don't need to. Keep your foot on the gas, but have some fun. Stay true to yourself, and family always comes first. You will never have as much time as you will in your twenties, so use it wisely.

If you could master any new job-related skill, what would it be and why?
Amy admits that she needs assistance when it comes to her PowerPoint skills.

What's the best book you read this past year and why did you like it?
'Start with Why' - by Simon Sinek. The book helped Amy remember why she loves her career. She strongly believes technology is about making a difference in the world. Whether it's a large endeavor like saving the rhino from extinction - or the evolution of technology in healthcare that ultimately saves people's lives. Technology changes how we interact with each other. In Amy's view, we provide moments, and we provide interactions between people. Collaboration humanizes technology.

Unedited Content Provided By Participants