Biography and Background:
Amy has had the pleasure of working with channel partners for almost 18 years. She is passionate about driving connections and programs that positively impact channel partners and vendors. Amy's IT and channel experience runs the gamut from sales to marketing, from working with integration partners to traditional VARs and MSPs. Every territory, every partner, every company has been a learning experience and an opportunity she seizes to build long-term relationships. Amy is currently 100% focused on growth and expansion of our partner community in Australia, New Zealand and parts of Asia. This is such an exciting time which presents another huge opportunity to drive sales and impact our distributors' and partners' businesses down under.
How have you personally helped advance your company's channel business over the past year?
Growth in the international markets is a key strategic initiative for ConnectWise. We've seen tremendous success in Europe and look to replicate and exceed expectations in APAC. Since joining the pioneering team focused on growth in Australia, New Zealand and Asia, my efforts have led to an increase in sales through distribution and overall monthly recurring revenues as we've expanded our partner community. I have spearheaded initiatives and programs to deliver more product and business leadership education to our existing partners which has resulted in higher engagement with existing partners.
What are your goals for your company's channel business over the next year?
This is going to be an awesome year with the opening of our new office in Sydney. We're reinforcing our commitment to our ANZ partners and expanding. My goal is to continue to grow the partner community in numbers and consistency of engagement. I want to see partners engaged in community, leveraging all the ConnectWise solutions to the fullest and giving back through peer-to-peer support and sharing. You will also see ConnectWise contribute to the IT channel at large; providing resources to help all partners grow and guide them to find a support network in community.
What honors, awards, or commendations have you won over the past year?
I've had the honor of serving on the Executive Council for the Managed Services Community in CompTIA for about 4 years. This year, I was elected to be the Vice-Chair of the Managed Services Community and I'm so excited to continue to work with our awesome council in this new capacity.
Outside of your family, please name a woman you admire and why:
Brene Brown has impacted my life, personally and professionally. Her mission is teaching the world what it means to be real and advocating for us to let ourselves be truly seen, flaws and all. I admire her for walking through the evolution first so that she can personally confess how hard it is; vulnerability is our most accurate measurement of courage.
What advice would you give your 16-year-old self?
You don't have to be perfect; you don't even have to pretend to be perfect. Have the courage to show up and be seen completely in your own skin. Know that you will get your butt kicked, you will be criticized, but put yourself out there anyway. And know that because you experience life like that, people will relate to you, people will be drawn to you. You will be successful because you are smart and caring and good at what you do but be careful not to get stuck anywhere because you are afraid to open up.
If you could master any new job-related skill, what would it be and why?
Photography. When I had my first daughter, I bought a camera that was way beyond my ability and became sort of a self-taught hack. There's so much untapped power there; I have not even scratched the surface of knowing what each knob and setting does. I'll get there! A beautiful picture can evoke so many different emotions and capture details of a moment that might otherwise be forgotten.
What's the best book you read this past year and why did you like it?
Switch by Chip Heath and Dan Heath. I approached this book to learn insights about "other people" and ended up finding out so much more about myself. The reason behind many people's refusal to change has to do with simple things and not malicious intent or lack of intelligence. It's more about lack of clarity or direction. I can recognize when I am feeling resistant to change, and now I take a new approach to ask questions and seek the clarity I need to support the change that's happening.
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