CRN 2018 Women of the Channel Details

One of our "Power 30 Solution Providers"

Patricia Gallup

Founder, Chair, and Chief Administrative Officer, Connection (formerly PC Connection, Inc.)

Location: Merrimack, NH


Number of years in current position: 36

Number of years involved with indirect sales: 36

Twitter Handle: @ConnectionIT

Fun Facts:

Has a female boss (or is top executive at company)
Sits on a company board
Has worked for a solution provider organization
Has a mentor
Is a mentor
Has climbed a mountain

Biography and Background:
Patricia Gallup is the founder, Chair, and Chief Administrative Officer of Connection, a Fortune 1000 National Solutions Provider. In 1982, PC Connection was launched as a direct marketing business specializing exclusively in products developed for the IBM-PC. The goal was to provide the technical knowledge, superior customer service, and affordable pricing to help busy people connect with a revolutionary technology they knew they wanted, but didn't have the expertise to implement on their own.

How have you personally helped advance your company's channel business over the past year?
Connection's corporate culture is one of our strongest differentiators in the marketplace. As a guardian of that culture, I feel personally responsible for creating a workplace that cultivates innovation and empowers employees to do their very best. Those responsibilities include providing our workforce with the resources needed to meet our customers' constantly evolving demands and to bring the latest technologies to market. Relationships- whether with valued customers or industry-leading vendor partners- are the key to Connection's success. In my role as Chair and Chief Administrative Officer, I am committed to safeguarding the collaborative nature of Connection's unique culture.

What are your goals for your company's channel business over the next year?
Our focus for 2018 is to continue to execute strategies that deliver deeper, more engaging customer relationships, greater operational efficiencies, and increased productivity. Investing in our digital initiatives, vertical markets, in-house technology experts, and relationships with channel partners ensures we will be able to offer customers streamlined, convenient access to the most advanced, most innovative solutions and services available.

What honors, awards, or commendations have you won over the past year?
These are all company awards: Fortune 1000 CRN Elite 150--2018 Managed Service Provider 500 List CRN Tech Elite 250 CRN Solution Provider 500 Internet Retailer Top 500 CHIME Foundation Partner Award 2017 Innovative Technology designation from Vizient, Inc. Microsoft Excellence in Operations - Double Gold Level Award Lenovo Platinum Data Center Partner Red Hat Rising Star Partner of the Year HPE NSP SLED Partner of the Year

Outside of your family, please name a woman you admire and why:
Retired Supreme Court Justice Sandra Day O'Connor- I have heard that after she graduated from law school, 40 law firms refused to interview her for a position as an attorney because she was a woman. She eventually found employment as a deputy county attorney after she offered to work for no salary. It is O'Connor's reputation for "getting on with the job" that resonates most with me. To accomplish everything she has done in her life is impressive, but to do so with such a high level of grace, humility, and resilience is what makes her a true role model.

What advice would you give your 16-year-old self?
I think people of every age could benefit from the advice I would give my 16-year-old self. Work hard, stay focused, and put in the hours. Success isn't easy - it takes time. Most often, the majority of that time is spent doing the little jobs that nobody seems to notice. When you look at the achievements of your heroes, mentors, and role models, it's easy to see the big milestones and sudden breakthroughs that define their success. The real effort worth celebrating is the hard work that allowed them to reach those milestones. It's the thankless jobs found in between.

If you could master any new job-related skill, what would it be and why?

What's the best book you read this past year and why did you like it?

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