Biography and Background:
Susan Vincent has more than 20 years of experience helping companies both large and small develop standards, metrics, packaged services, and on-boarding processes. As Direct of Partner Services for Intacct, Susan oversees the company's partner services team including partner onboarding, partner implementations strategies and partner delivery excellence. Prior to Intacct, Susan spent five years as VP of Customer Operations MetraTech now part of Ericsson, which supports a wide range of services from subscriptions to usage based services, negotiated B2B agreements, multi-sided business models, complex services and cross product discounting and bundling, managing Account Management, Technical Services, Customer Support, and Customer Education. She has also held senior positions at SOFTRAX and Client Service Solutions (Epicor Partner). Susan began her career in accounting working with Travelers Insurance Company. Susan holds a Bachelor of Science double major in Accounting and Business Management from Elon University.
How have you personally helped advance your company's channel business over the past year?
Intacct's Partner program is a network of successful partners that deliver comprehensive software solutions with high-quality implementations helping companies obtain maximum value from their Intacct investment. The key to Intacct Partner success is engagement, comprehensive training and solid communication. To achieve an increase in engagement, Susan has enhanced the following programs: Intacct provides weekly sessions open to all Partners to deliver product knowledge, implementation strategies, process improvements, and overall Intacct awareness. This is an open forum where partners can ask Intacct questions quickly obtaining answers and follow-up. The session attendees leave each week with actionable ideas to accelerate and improve their Intacct services practice. We have seen a 200% growth in partner attendance year over year. Intacct continues to deliver its multi-day business building conferences (BBCs) to transform our partner sales, marketing, and implementation excellence. The event provides industry proven services and support practices delivered collaboratively by Intacct and Partners. The objective of the three-day event is to develop and convey the latest services and support tools to help our channel be more successful in the Intacct implementation engagement creating a stronger competitive advantage for our partners. Susan coordinated and launched the Intacct channel net promoter program in 2016.
What are your goals for your company's channel business over the next year?
Along with celebrating exponential growth, we will continue to enhance the opportunities for tenured partners to go deeper into the Intacct solutions, improve technical skills, while at the same time quickly ramping the newer partners. Programs will include boot camps, vertical specialty hands on opportunities, and consistent use of the net promoter program helping partners grow their net new revenues with strong unbeatable services and support delivery. These initiatives have allowed Intacct to build a hybrid model with little or no conflict. The end result of these efforts allows everyone to grow faster, better respond to customers, and achieve success.
What honors, awards or commendations have you won over the past year?
Susan was awarded the Intacct Eagle Award, the highest honor at Intacct, for her direct contribution to the overall growth and revenue in 2016. This was awarded in February, 2017. This Intacct award is given quarterly to the employee who most accurately represents the company values of integrity and strong character. Susan was named to the Top 100 Women of the Channel in 2016.
Outside of your family, please name a woman you admire and why:
NASCAR driver, Danica Patrick, is one of the most influential figures in recent history of women's sports. Her attitude is polarizing yet charming. Although she's won only one race in her nine-year career, she is unquestionably the most successful, influential woman in the sport. She represents hard work and undying effort in a sport dominated by men and hasn't stopped her from having a successful driving career. I admire her strength and "never say never" attitude.
What advice would you give to young women who want to begin careers in technology?
My advice to young women is twofold. I believe the harder you work the luckier you get. I would tell them to ignore the cliche of the "glass ceiling" working as hard as possible toward their goals. There is no limit if you are creative and work hard. Secondly, be passionate about your work being a life-long learner. It's easy to establish yourself in your field if you are enthusiastic and self-assured in your delivery. Technology is still predominately male, but with passion, integrity and commitment, they can succeed in the technology field.
If you could be any movie character for one day in real life, who would you be and why?
Shrek - He is temperamental and occasionally terrifying - and kind of proud of it. He lives his life according to his own rules. He ignores the norm and works to do the right thing. While he may be very large and strange to the humans around him, he is loved by those who know him. Shrek is kind to the unfortunate and will give his life for the love of his life, Fiona. I love the character for all his quirks, toughness, and crazy attributes.
If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I would travel to Nepal to climb Mt Everest. Just over 4000 climbers have reached the "top of the world" since 1953, making it a unique experience. The climb is extremely hard, takes a ton of preparation, a lot of experiences, but would be extremely rewarding if completed. There are other mountains, but this is the trophy, making it place to be for extreme climbing.
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