Biography and Background:
As the Global Partner Program Manager for DigitalGlobe, Inc., Kim Jaeger redefined the Company's Partner Program, creating new tiers, guidelines and partner benefits. She launched a Partner Portal on the SF platform. Before joining DigitalGlobe, Kim spent 15 years in IT sales and Channel Distribution, serving primarily as a Distribution Sales Director. During her career, Kim developed an exceptional ability to craft creative and relevant channel programs, capitalizing on the unique position Distribution plays in growing channel partners and executing effective programs. She balances managing Distribution while keeping Channel/Distribution/Vendor perspectives in mind to build effective strategies. Kim's outgoing personality and persuasive communication skills allow her to build strong relationships with project shareholders, leading to great results with key accounts, vendors and sales teams. Kim's leadership philosophy of relationship development, loyalty, positive reinforcement and a relentless pursuit of individual, team and company success has served her well when leading small and large teams. She has been consistently recognized as a goal-oriented performer with a strong work ethic, and an unparalleled ability to exceed expectations.
How have you personally helped advance your company's channel business over the past year?
By leveraging the Voice of the Partner, Kim was instrumental in elevating DigitalGlobe's Partner Program. She provided training, tools, and resources, while creating a consistent communication cadence and an international community. These efforts improved the overall experience and level of engagement in the Partner Program. Kim set out to increase Partner satisfaction, so she developed a program that improved the "Experience as a Partner" metric 10% Year over Year. Kim initiated the creation of an integrated Partner Portal to facilitate a simplified order process, as well as information dissemination like lead management, webinar trainings and product playbook details to improve sales. We predicted flat growth in 2016, but as a result of Kim's efforts, we experienced 6% growth with our Partners!
What are your goals for your company's channel business over the next year?
DigitalGlobe's focus for 2017 is to create an effective and relevant Partner training curriculum. We aim to deliver it in creative and consumable ways for Partners. We also want to build a "Partner Self-Service" product that would enable Partners to place orders directly through "PartnerView," DigitalGlobe's partner portal. This will eliminate dependency on customer support representatives, allowing Partners to have immediate access to DigitalGlobe's high-resolution satellite imagery and improving the customer experience.
What honors, awards or commendations have you won over the past year?
DigitalGlobe executive, Dayna Anderson (Vice President, Sales/Customer Operations), nominated Kim for a DigitalGlobe internal Leadership Training program designed to provide valuable skills and tools to enable DigitalGlobe people managers to more effectively build and lead their teams. Kim receives instruction and shares leadership perspective as the Company builds its Culture of Leadership, coupled with roundtable discussions with senior leaders and peers. The program culminates when Kim presents her plans for improving her team's communication, teamwork and engagement. Commended by her colleagues in DigitalGlobe's recognition program, Kim has received special recognition for conducting Partner strategy sessions to encourage revenue growth.
Outside of your family, please name a woman you admire and why:
"I attribute my success to this: I never gave or took any excuse." - Florence Nightingale, nurse. Kim admires Florence Nightingale, a trailblazing figure who influenced health care policies in the 19th and 20th centuries. Kim appreciates Florence's tenacity and her achievements in nursing. Florence's parents expected her to marry a man of means to ensure her class standing. Over their objections, Florence pursued her calling to become a nurse, a job viewed by upper class as menial labor. Kim is inspired by Florence devoting her life to preventing disease and ensuring safe, compassionate treatment for the poor and suffering.
What advice would you give to young women who want to begin careers in technology?
Kim would advise young women to start their careers in Distribution! Distribution is at the forefront of technology as its tentacles touch all facets of business; Operations, Marketing, Vendor Management, and Product Management are just a few of the roles to which they will have exposure. Distribution also provides many opportunities for career growth. By starting in Distribution, a young woman will learn many lessons that will be beneficial as her career grows. Kim constantly revisits lessons she learned while working in Distribution and appreciates the perspective gleaned in Partnership, Channel, Manufacturing and Leadership.
If you could be any movie character for one day in real life, who would you be and why?
Kim would chose to be Dorothy in "The Wizard of Oz"! Kim admires how Dorothy battled evil and won while making lifelong friends. Kim would enjoy traveling to amazing lands and she loves singing and dancing. Kim also identifies with the life lesson Dorothy learned: "There's no place like home!"
If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
Kim would like to travel to Bali - she is drawn to warm tropical beaches! She is attracted to the spiritual essence of Bali. Kim believes the Balinese are gracious and calming. She thinks Bali would be the perfect escape from daily stress!
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