CRN 2017 Women of the Channel Details

One of our "Power 30 Solution Providers"

Kelly Jones

President and COO, NetGain Information Systems Company

Location: Bellefontaine, OH


Number of years in current position: 5

Number of years involved with indirect sales: 10

Twitter Handle: @DataForce24x7

Fun Facts:

Has a female boss
Is fluent in another language
Enjoys public speaking
Has an advanced degree
Has worked for a solution provider organization
Has a mentor
Is a mentor
Has a personal mantra
Had a lemonade stand
Has a blog

Biography and Background:
Ms. Jones career spans multiple facets of the channel having worked for a distributor, vendor, solution provider and B-2-B consulting firm. Ms. Jones began her executive career in the IT channel at Systemax (formerly Infotel, Inc.); later transitioning to NCR to become a Vice-President supporting a multi-billion dollar global services division with 12,500 employees. Following NCR she joined a billion dollar print and promotional firm where she guided cultural change and improved sales operations. Later, as a B-2-B consultant, she successfully aligned and set strategic direction for some of the world's best-managed corporations. In 2011 Ms. Jones joined NetGain Information Systems where she has served as President and Chief Operating Officer, as well as an owner in the business. Ms. Jones holds a Bachelor's Degree in Communications from Ashland University and a Master's Degree in Organizational Communications from Wright State University. In 2009 she was named to the Forty Under Forty by The Dayton Business Journal recognizing her as one of the area's most promising executive talents, based upon her career achievements, leadership abilities and community activities. Ms. Jones is an active leader in the community serving on boards and donating her time as a speaker and presenter.

How have you personally helped advance your company's channel business over the past year?
As President and COO, Kelly ensures we are maximizing efficiency of resources--whether these are our resources, vendor resources or client resources. Kelly recognizes vendor's need for strong partnerships throughout the lifecycle - sales through support. On the vendor side she employs rigorous analysis and selection of our partners, promotes relationships throughout the organization with the vendor and then drives accountability for mutual success. Internally, she strengthens employees ability to sell and support the chosen vendors as an advocate for employee development and training. This past year she took an additional step to strengthen our internal product management skills and to ensure every employee was ITIL certified. In addition to managing channel partners for NetGain, she is on a major distributor's council and serves on their advancement committee. Their charter is to help members shift toward more profitable models, while also assisting emerging vendors in the needs of members that will help them find channel success.

What are your goals for your company's channel business over the next year?
Over the next year Kelly will continue to seek emerging vendors and solutions that complement our current cloud and managed services offerings. She is pitching an idea to a large networking vendor to fund integration of their collaboration product with our own NOC and Help Desk services as a means to drive adoption of both the platform and NetGain's services.

What honors, awards or commendations have you won over the past year?
NetGain was named to the Pioneer 250 category of CRN's 2017 Managed Service Provider 500 (MSP500) list

Outside of your family, please name a woman you admire and why:
I admire Sheryl Sandberg for her strength and her advocacy, as well as her honesty to critically assess situations.

What advice would you give to young women who want to begin careers in technology?
Jump in! There are a million ways to get involved with technology and they are all great. Best of all, the pace of technology means new opportunities are just around the corner. Whether you like strategy, sales, research and development, coding or support there is something for you. Find your interest and carve your own niche.

If you could be any movie character for one day in real life, who would you be and why?
Katherine Johnson, Dorothy Vaughan, or Mary Jackson, who were part of NASA's team of human "computers" in the movie Hidden Figures. They used their intellect to break down barriers, change perceptions and provide real contributions to the space program at a time when the country desperately needed success. Popular Mechanics reports one of the women told them she "struggled with the same things all female computers did while at NASA. 'The conflict of working outside of the home to provide the best life for your children and, yet, not physically being there. But she knew she was changing the world.'"

If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I've never been to Rome and would love to explore the art, architecture and culture.

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