CRN 2017 Women of the Channel Details

One of our "Power 100 Vendors"

Kelly Hartman

Global Head of AWS Partner Network (APN), Amazon Web Services

Location: Seattle, WA


Number of years in current position: 2.5

Number of years involved with indirect sales: 18

Twitter Handle: @AWS_Partners; @khartman7

Fun Facts:

Has a female boss
Enjoys public speaking
Has an advanced degree
Has an MBA
Has worked for a solution provider organization
Has a mentor
Is a mentor
Loves Spotify
Has a personal mantra
Can ride a motorcycle
Had a lemonade stand
Always wanted to be an Olympian

Biography and Background:
Kelly Hartman has worked with AWS Partner Network (APN) Partners since joining Amazon Web Services in 2014, pulling from over a decade of experience working in the IT Channel. As the Global Managed Service Provider (MSP) Segment Leader at AWS, she developed the AWS Managed Service Program focused on helping Partners build "Next Gen" AWS MSP practices. Currently serving as Global Head of the APN, Kelly is leveraging her extensive channel background to help APN Partners develop AWS practices and solutions to serve business customers of all sizes.

How have you personally helped advance your company's channel business over the past year?
Customers will tell you that our ecosystem is unique in that we are witnessing (and helping to create) the partner models of the future. This is true as it relates to "Next Gen" cloud managed services and in areas with new and developing technology like Internet of Things (IoT) and Artificial Intelligence (AI). This provides me an opportunity within the APN to find ways to recognize and reward partners who provide exceptional customer experiences in new ways. Over the past year, I've led efforts within the APN focused on surfacing these new partner types, I've instituted more stringent quality measures within the APN Program to ensure ongoing customer success for these new partner models, and I've developed a way to customize the journey for partners to advance through the APN Program tiers based on their specific areas of expertise (e.g. Public Sector), while still maintaining a globally consistent standard across the APN overall. All of these initiatives are important elements to maintain a highly connected ecosystem that delivers the right results and innovation for AWS customers.

What are your goals for your company's channel business over the next year?
Our goal this year and the foreseeable future, is to create a globally relevant channel that exceeds customer expectations. The APN is going through the phases of a channel maturity model (recruit, grow, differentiate, transform) at an accelerated pace. This means we are having to place bets now for the future of our ecosystem, even as that landscape is rapidly evolving. Our key to success on any new initiative is to ensure we recognize and reward partners who provide exceptional customer experiences and focus on those who are innovating on behalf of customers.

What honors, awards or commendations have you won over the past year?
I won an internal award for AWS Partner Person of the Year for 2015, which was awarded in 2016 because of my work within the APN and my leadership within the channel.

Outside of your family, please name a woman you admire and why:
I've always admired Condoleezza Rice for her grace, dignity, and knowledge. Condoleezza was regarded as one of the most influential women in global politics, first as National Security Advisor and later the U.S. Secretary of State. She was recognized for her decision-making ability and her calm demeanor by those around her, even during war time. She was respected for what she brought to the role, and not for all of the "firsts" that she achieved. I also admire Condoleezza because she maintained a passion for learning and I consider willingness to learn one of the best attributes of a leader.

What advice would you give to young women who want to begin careers in technology?
Leverage your passion. Collaborate. Be open to new ideas. And don't apologize for success! The business world can be difficult and often involves making unpopular decisions. It takes strength and determination to roll boulders uphill. Those who undertake efforts for the wrong reasons, will get crushed by those boulders. Similarly, those who attempt to do it alone, without considering new ideas or working with others, won't make it to the top of that hill. If you are passionate and stand by your convictions, leveraging the strengths of those around you, you will succeed. Celebrate along with those who helped you.

If you could be any movie character for one day in real life, who would you be and why?
If I get to play pretend, then I would choose to be Helen Parr (a.k.a. Elastigirl or Mrs. Incredible) for a day. Just by nature of The Incredibles being a superhero movie, the characters are written to embody strength and intelligence. As an added bonus, the storyline ensures that good prevails over evil and it is full of humor and action - all things that appeal to me! Mrs. Incredible is probably the best superhero character ever created, because in addition to her own power, she is the head of a superhero family, making her quite the unexpected leader.

If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I would love to go to Cairo, Egypt. I've always had a strange fascination with ancient Egypt and find myself watching documentaries on the history channel. I think my fascination has everything to do with the fact that ancient Egyptians put so much thought and planning into their after-life. To us, all of that long-term planning and attention to details are the reasons we can study and learn about their civilization thousands of years later. It gives a whole new meaning to "thinking for the long term," particularly when we are in an era of such rapid technological advances.

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