CRN 2017 Women of the Channel Details

Joyce Mullen

Senior Vice President and General Manager, Global OEM and IoT Solutions, Dell EMC

Location: Round Rock, TX


Number of years in current position: 5

Number of years involved with indirect sales: 5

Twitter Handle: @joyceatDell

Fun Facts:

Is fluent in another language
Enjoys public speaking
Has an advanced degree
Has an MBA
Has a mentor
Is a mentor
Loves Spotify
Has a personal mantra
Has completed a marathon
Had a lemonade stand
Always wanted to be an Olympian
Has a blog

Biography and Background:
Joyce Mullen is Senior Vice President and General Manager of Dell EMC's Global OEM & IoT Solutions, a multi-billion dollar business. She is a strong and passionate leader who is committed to helping customers solve the world's most vexing problems - from improving cancer treatments to launching satellites - faster and more efficiently. Joyce leads a worldwide team and channel partner track that delivers best-in-class technology, a world-class supply chain, global support capabilities and vertical expertise to original equipment manufacturers (OEMs) and Internet of Things (IoT) customers, allowing them to focus on their own intellectual property and grow their business. Joyce has been a Dell executive for more than 17 years, leading teams in partner strategy, operations, supply chain, services delivery and logistics. Prior to joining Dell, Joyce held various positions at Cummins Engine Company including plant manager and head of distribution in Europe for a Cummins division. She earned a bachelor's degree in International Relations from Brown University and an MBA from Harvard Business School. Joyce has been active serving on community boards. She was founding chair and serves on the Brown School of Engineering Corporate Affiliates board, and serves on the board of the Capital Area Food Bank.

How have you personally helped advance your company's channel business over the past year?
Dell has had a strong and vibrant OEM Channel Partner Program for five years, and now as Dell EMC, we're growing faster than ever. In the past year, my team has tripled the number of OEM Partners that we work with. Partners are seeing the opportunities and jumping onboard. This year as we brought together two world class partner programs, we saw an opportunity to place a big bet on our OEM Partners by bringing the OEM Partner Track under the umbrella of the greater Dell EMC Partner Program. Having one cohesive partner program means that our OEM partners are now receiving the same great benefits that other partner types receive - from a single portal sign-on to automated rebates - and, with our broad solutions portfolio, they can find more opportunities and more lucrative earnings. We're confident that this will give our partners the tools, resources and incentives they need to be even more successful.

What are your goals for your company's channel business over the next year?
Our OEM Channel goals revolve around continued growth and delivering on the promise of IoT. OEM Partners are essential to our strategy and success as they extend our reach, enhance our capabilities and expertise, and deliver strong customer relationships. We're looking to OEM partners to expand their footprint in new and existing customer relationships. We have the right partners and solutions in place, and want to make IoT a reality for a new set of customers. Dell Technologies now has the broadest solutions portfolio in the industry, giving our partners a great opportunity to extend their reach further than ever.

What honors, awards or commendations have you won over the past year?
• The 2017 Dell Customer Hero Award, for helping our customers win. • Named on Internet of Things Institute's list of Top 50 Women in IoT • Under my leadership, received several awards: o CRN's "Top 20 Coolest IoT Hardware Vendors" o IoT Breakthrough Award - "IoT Partner Ecosystem of the Year" category o Aegis Graham Bell Award for "Innovation in IoT Hardware" o IoT Innovator Award in the "Best IoT Hardware - Commercial and Industrial" Category o Frost & Sullivan's "Competitive Strategy Innovation and Leadership Award" o Compass Intelligent Awards: M2M Network Equipment / Technology Company of the Year

Outside of your family, please name a woman you admire and why:
I admire Angela Merkel for her amazing leadership during social and economic challenges. Merkel has been a longtime leader of German economic expansion and in her time as Chancellor, has guided her country out of a recession. The way she has steered the highly contentious but humane treatment of refugees is truly commendable. She's a leader of leaders in the EU, and is committed to her integrity.

What advice would you give to young women who want to begin careers in technology?
Every single person you meet teaches you something. Don't take that for granted, because leveraging the knowledge and talents of those around you will make you more valuable to your company, to your people, and to your profession. It's been almost 20 years since I managed a Cummins Engineering manufacturing plant, but there is still one person who really stands out to me. This team member couldn't read or write, but he was the smartest person in the plant. Capability isn't all based on education or title, it's about what you've learned from the people around you.

If you could be any movie character for one day in real life, who would you be and why?
I'd like to be Spiderman for a day. I'd spend that day using my superpowers to save the world, and of course, flying around on spiderwebs.

If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I'd really love to visit Havana before it changes too much. I've never been there and find it historically and politically fascinating. While I'm there, I'd like to scuba dive Jardines de la Reina. I've heard the underwater canyons and caves are absolutely amazing.

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