CRN 2017 Women of the Channel Details

Hilary DeCourcey

Vice President of Operations, Myriad Supply

Location: Portland, OR


Number of years in current position: 2

Number of years involved with indirect sales: 13

Fun Facts:

Enjoys public speaking
Has worked for a solution provider organization
Has a mentor
Loves Spotify
Has a personal mantra
Had a lemonade stand
Always wanted to be an Olympian

Biography and Background:
After moving from Oregon to New York City in 2000 to attend New York University, Hilary joined Myriad in 2004 during the early stages of the company's development. She started as an Account Executive and eventually moved from Sales into Operations. As the Vice President of Operations, she oversees the hiring, website development, client support, purchasing and charitable giving teams. Hilary and her team have revamped Myriad's hiring process, created a client-friendly RMA cycle, put a heavy emphasis on developing distributor relationships, redesigned the company website, and donated to over 50 charities in the past five years. Hilary has devoted a portion of her career to her professional interest, gender equality in the tech industry, as featured in CRN's "Women Have 'Uphill Battle' In IT Industry, Says Solution Provider VP."

How have you personally helped advance your company's channel business over the past year?
Constant improvement is a core value Myriad emphasizes across all departments, and my focus over the past year has been on refining our hiring process. It's our goal to hire and retain the most talented, collaborative and diverse individuals who want to deliver exceptional results to our clients while helping us succeed at reaching our long-term company goals. Finding those people requires being very intentional and creative with our recruiting methods, and at times, challenging the methods and thought processes that we may have previously found success utilizing. Change isn't always easy, nor is it ever fast, but we're finding great success and we're very excited about the team we have, and are continuing to build.

What are your goals for your company's channel business over the next year?
We're anticipating 25% growth in 2017, and we're doing that by doubling down on three key areas this year - maximizing our client success, ensuring our clients have a straightforward and simple user experience that makes their lives easier, and making sure all our employees are getting the tools and support they need to find long-term professional success. As you can probably tell, we strongly believe our continued success hinges on the deep relationships we build with our clients and employees alike.

Outside of your family, please name a woman you admire and why:
There are so many, but if I have to point to a single person I'm going to say Leanne Pittsford. She founded Lesbians Who Tech, and I had the great fortune to attend the LWT San Francisco summit earlier this year and hear her speak. Leanne's vision and drive are wonderfully inspiring. She was one of many remarkable women I learned from during that event, and I walked away with a renewed sense of purpose, and a determination to be a force for positive change both within our industry, and in society as a whole.

What advice would you give to young women who want to begin careers in technology?
Do it, and stick to your guns! It's very likely that as you move along in your career there will be other (coworkers, supervisors, teachers) that try to steer you onto paths that they think will fit you better, due to their preconceived notions of who "should" fill a certain type of role. This is particularly prevalent in the coding and engineering fields, where women are routinely steered towards less technical roles. If you're passionate about a technical role, stick with it! It is your path and your life - keep control over it.

If you could be any movie character for one day in real life, who would you be and why?
WowI know I'm cheating a bit with this answer, but Thor! A God with super strength, and a hammer (Mjolnir) that basically allows him to fly, hover, summon lightning, travel through interdimensional portalsyes, please sign me up! Although I am happy it would only be a single day as Thor. Being a God is a bit more responsibility than I'd like to have

If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I'd definitely travel to Gansbaai, South Africa. Ever since I was a small child and my brothers inexplicably decided to have me watch Jaws, I have been fixated on the ocean, and sharks in particular. While I have a healthy fear of the unknown that is found in the ocean depths, I also have a deep respect and love for all sea creatures - sharks included. Gansbaii's waters are known to be full of Great Whites, so I'd love to cage dive and experience these amazing fish up close. (But not too close!)

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