CRN 2017 Women of the Channel Details

Melissa Glick

CEO, Think Network Technologies

Location: Durango, CO


Number of years in current position: 2

Number of years involved with indirect sales: 8

Twitter Handle: @ThinkNetTech

Fun Facts:

Has a female boss
Enjoys public speaking
Has worked for a solution provider organization
Has a mentor
Is a mentor
Loves Spotify
Has a personal mantra
Can ride a motorcycle
Has written a book
Had a lemonade stand

Biography and Background:
Melissa is CEO/Co-Owner of Think, an IT consultant and network integrator. Her 20+ year career includes work across diverse industries including marketing, real estate, and now IT management. In the 2008 declining market Melissa left her successful commercial real estate career behind. Beginning again, in a new field, and working her way up from receptionist to CEO is a dream fulfilled. At Think, which was founded by her father and brother, she feels extremely blessed. She attributes her success to a combination of hard work, perseverance and perfect timing. Melissa is also co-founder of the Professional Women's Network of Durango. She was moved to make a change in her community while attending a conference and hearing the stories of what some amazing entrepreneurs were doing globally. Melissa took action and decided that starting small in her local community was her calling. Three years later, the organization has 350 members and has produced over 30 events with one mission in mind; empowering women to rise and achieve more together. Continuing to build upon her professional skills, Melissa credits past mentors as well as family, in providing her with solid values, strong business acumen and an incurable desire for expressing herself.

How have you personally helped advance your company's channel business over the past year?
Advancing my company's channel business comes from being involved in the community, on boards and on committees. Last year our company's revenue grew 25% and personally, I brought in 75% of the company's new business. These revenue streams are both project based and reoccurring monthly revenue. Also, through forming alliances with other Managed Service Providers and selling complementary managed service products and services to clients, Think is creating multiple streams of income that can increase sales and profit margins. Also, by selling services that can be managed remotely and are automated, Think has broadened our target market giving us the credibility to approach much larger businesses and governments. Today, Think is well positioned to become the most recognized brand of MSP's in our business community.

What are your goals for your company's channel business over the next year?
This year Think's goals are to grow by 25% through the following initiatives: Create new reoccurring revenue streams by diversifying our offerings, specifically our Hosted VOIP solution. Once we are the chosen phone provider, we have a greater chance of offering other MSP solutions to the client. We also restructured and are now 51% women owned. This will allow us to continue to be awarded more state contracts and now move into WOSB federal contract opportunities as well.

What honors, awards or commendations have you won over the past year?
Think was awarded with 2016 Colorado Companies to Watch(CCTW). The preceding year, the company restructured and appointed me as CEO. In my transition from operations to business strategy, rebranding and community partnerships, I was able to refocus my talents to interfacing with the community, as well as hiring, employee engagement, and client relationships. While I attribute this award to my team, my work as the new CEO created the momentum and push for the nomination and win. CCTW is a 501c6. In 2016 I was asked to speak at numerous conferences and have since launched a public speaking website

Outside of your family, please name a woman you admire and why:
. I was a volunteer for the Obama campaign and because of my work, I was invited to meet Michelle Obama. She exemplifies excellence in all that she does and is truly authentic, and unafraid to speak out about what is important to her. She is everything; poised and graceful, never taking herself too seriously. While waiting hours for my moment, I practiced thanking her for working tirelessly in the interest of females around the world and acknowledging how I see her using her platform to effect real change. But, when it was finally my turn, she thanked me.

What advice would you give to young women who want to begin careers in technology?
My advice is DO IT NOW. Computing and tech jobs are in every industry, every geographic region and they are growing twice as fast as all other jobs. The pay is generous, it can be flexible and you can work remotely. Don't be intimidated, never be afraid to ask questions and if you run into sexism don't let it deter you. Find other women to connect with. You will be stronger and achieve more if you stick together.

If you could be any movie character for one day in real life, who would you be and why?
I'm not a traditional 43-year-old woman. I am single, career minded, and child free. Because of what our culture says is right, at times I question myself and my path. So, I'd pick Elle Woods, Legally Blonde. She believes in herself 100%. She knows what she is capable of and she will stop at nothing to achieve her dreams. She plays to her strengths. She doesn't care what people think and instead of beating herself up over her unique quirks, she flaunts them. She is proud of her character and brings her strengths to the table. She is unapologetically herself.

If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I love travel and next on my list is Buenos Aires because it is known for two of my favorite things, food and dance, specifically Tango. I am recently interested in learning and practicing this dance more and more because it helps bring people together in an artistic encounter of self-expression. It provides a way for people to express themselves, no matter who they are, where they come from. My experience is that on the dancefloor, everything becomes irrelevant, apart from the music and the embrace.

Unedited Content Provided By Participants