Biography and Background:
Shawanna (Shay) Phillips is the assistant vice president of technology for AT&T Partner Exchange. Shay leads a team of over 100 professionals that focuses on technical innovation, creation and implementation to ensure the successful delivery, billing and maintenance of services sold to solution providers through the AT&T Partner Exchange reseller program. This role manages a series of critical elements that move an order from availability and quoting to monthly revenue realization while taking the customer experience to a whole new level, providing solution providers with the ability to self-serve and obtain real-time updates. Prior to joining AT&T Partner Exchange in October 2014, Shay held high-priority roles supporting the CEO and Chairman as well as the Senior Executive Vice President of AT&T Home Solutions. During her 21-year career with the company, she has also served in sales and marketing positions. Shay holds a Bachelor of Arts in Business and Marketing Management from DePaul University.
How have you personally helped advance your company's channel business over the past year?
My team and I are focused on the technical innovation, creation and implementation needed to ensure the successful delivery, billing and maintenance of services sold to solution providers in AT&T Partner Exchange. I manage a series of critical elements that move an order from availability and quoting to monthly revenue realization. I'm also focused on taking the customer experience to a whole new level, providing solution providers with the ability to self-service and obtain real-time updates. In the past year, I've worked with my team to help significantly increase self-service adoption. Through our efforts, solution providers can gain easy access to the instant capabilities they need to help accelerate commerce. Not only are self-service tools critical for solution providers, but they also play an important role in enabling AT&T Partner Exchange to achieve the low cost structure needed to scale our program. We also made the billing function paperless, enabling solution providers to access all their billing information 24x7 through our self-service system. The tool is helping to drive efficiencies for AT&T Partner Exchange and productivity gains for solution providers.
What are your goals for your company's channel business over the next year?
Speed, agility and responsiveness are paramount in today's fast-paced marketplace, so I've pledged to continue to automate complex, manual processes in an effort to help drive our solution providers' success. Working with my team, we've already significantly increased self-service adoption in the channel and will continue to build upon the responsive experience we've created, helping our solution providers do more, faster.
What honors, awards or commendations have you won over the past year?
In 2016, I was named Black Engineer of the Year for Outstanding Technology Achievement. The award honors the progress of minorities in American science and technology. I have previously been recognized as one CRN's Women of the Channel and CRN's Channel Chiefs awards.
Outside of your family, please name a woman you admire and why:
Ursula Burns, Chairman and CEO of Xerox. It's extremely motivating to see a female leader rise to the top executive level. Ursula shows that regardless of where you come from, you can accomplish extraordinary things. Looking at her background, I see so many similarities with myself, and it's encouraging to watch someone so relatable attain so much success. We both have humble beginnings, started in entry level positions and held various roles within our companies to gain an in-depth understanding of the business. She's a classic example that it's what you do with the opportunity that truly counts.
What advice would you give to young women who want to begin careers in technology?
My advice for young women is to think of technology broadly. You don't have to be extremely technical to make a significant impact. Developing ideas is just as important.
If you could be any movie character for one day in real life, who would you be and why?
Princess Leia was brave and dedicated to making life better for those in the empire. As a risk taker, I can relate to this. Her dedication to making life better for those around her mirrors my own dedication to helping up-and-coming leaders achieve success.
If you could travel to a city you've never been to before, all expenses paid, where would you go and why?
I would travel to Cairns, Australia. I would like to snorkel the Great Barrier Reef. I'm not a strong swimmer and would like to conquer my fear of drowning once and for all.
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